2/10 - Kém
27 tháng 12, 2024
Bad experience
We stayed one night on Christmas Day at hotel Coral Reef. Check in was easy and quick. The front desk staff was very friendly and allowed us early check in. The condition of the room did not meet our expectation as we paid almost $300 and noted AC has no cover lid at the bottom. You could see the dirt and dust inside. The sprinkler copper pipe not just the head is visible on the wall. Right before taking a shower, my wife spotted a cockroach on the floor. I managed to kill it. Unfortunately it was too late( after 10 pm) to request change a room or cancel the stay. My kids were feeling too scared to go to bed. We bagged everything in plastic bag and stay up as late as possible. When I spoke to the manager at checkout she seems to be not surprised at all. “ it is raining season and they come out often. We did spray lately…”. She did offer apology but I am not sure how genuine she is. Definitely not coming back.
Zhigang
Zhigang, nghỉ 1 đêm cùng gia đình
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