Extended Stay America Indianapolis - Castleton

It was horrible the service was horrible and very rude.

Never AGAIN

Bathroom was not very clean. Shower was the worst part.

Clean room.. friendly staff

Check-in was compromised because the room key device was not working. This led to a back-up of people trying to register and long waits. Staff eventually opened my room with the housekeeping key, but left it unclear when or how I would receive my own room key (which I never did). Extended Stay America's set-up differs from other hotels. You must request a hair dryer and glasses, utensils or dishes needed for your room. The experience would have been better had the person at the front desk (a) greeted me, (b) explained the set-up is different, (c) been able to complete registration in a normal amount of time and (d) been friendly. The rooms use all LED lighting which leave a "green" tint everywhere. TV picture had static. Overall, the rooms appear to be "low cost" which would be ok if the rate were the same. Instead, the rate was higher than others in the area which have nicer rooms, easier check-in processes, friendlier staff and complementary breakfasts. This was a one-night stay, so rates may be better if booking a longer term stay. However, I would not want to stay long term.