2/10 - Kém
3 tháng 2, 2025
Wouldn’t replenish the towels
Check in was fine, it all went down hill from there though. Upon entry to the room I was faced with the most awful smell of damp not to mention all the dusty dirty surfaces and cracked ceiling (room 810) I quickly informed the hotel reception who advised me they were almost at capacity but they’d see what they could do. They moved us the room next door which was better but still not great. We had traveled really far and decided to freshen up in the shower of course using the towels that were provided, we then attended an event. The next morning before leaving we of course wanted to have a shower, I called reception from my mobile as no telephone was provided in the room. I politely asked for two towels one for each of us, to which I was refused. I asked why I couldn’t have towels and the lady explained they do not replenish the towels. I then explained that we had used them the previous evening and she still refused. I was so shocked! Overall a terrible experience and I wouldn’t recommend this hotel at all.
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