I booked this hotel on Hotels.com, which is a good website and the pictures on the website looks well. But When I physically got there, I realized that there was NO elevator and I sprained my knee one week ago and I did not want to
take the chance to re-injury my knee and the stairs looks very steep! Also, the hotel website showed washer and drier, but when I asked, the manager told me that guests can NOT use the washer and drier, you have to pay to let the staff do it for you. So the picture was misleading. I asked to cancel my reservation, but the manager, who is not a friendly person at all and looks depressed, at least in depressive mood, told me that it's not their responsibility to help me to cancel it. I did not have the US cell phone service there and the local cell phone service would not allow me to call US number, not even the 800 toll free number and I had no access to my email because it needs text code for verification. So it was not a pleasant experience with the hotel. If the hotel needs business, they should be nice and considerate to guests.
DR is a poor country and the most words I hear from strangers in streets is :" I am Hungary" . DR needs tourists, in order to do that, DR needs to be considerate for tourists. But it's not. And few, Surprisingly, speak English or another other languages.