Sonesta ES Suites Andover Boston

Inconvenienced

The hotel had 2 big bedrooms which is why i picked it for my family. They ended up accidentally putting a hold on my card for an extra night. The staff was friemdly & rectified it but it still held my funds up for 2 days. The room had a chair that was all ripped. The beds were comfortable and overall clean. I was there for 3 nights due to construction on my home. On the last day, i left to bring kids to school and came back to get my stuff to find my room already being cleaned. I was not to happy. They shouldnt clean unless someone checks out or its past checkout time. It was only 10:00 and checkout was at noon. Would not stay here again.

Dianne, 3 đêm nghỉ cùng gia đình, thg 9 10, 2021

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Gone way downhill

I use to book this hotel for out of town co-workers ( approximately 100 nights annually) I moved to GA about 4 years so when I needed a hotel for a 15 night stay I didn't hesitate to book. Close to the worst hotel experience of my life. Couches in the lounge area are falling apart. They did nothing when we called the desk on 4 different evenings for loud partying in the courtyard @ 2:30 AM, or when we called about cannabis smoking in the room across the hall, and in the hallway. The HVAC unit was so loud that we had to request a room change. Breakfast is now just coffee, cereal, and some packaged muffins and bagels.

Lisa, 17 đêm nghỉ, thg 9 8, 2021

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Best in the area

Very nice hotel with beautiful rooms and a luxurious common area. Perfectly situation off the highway in a very nice area of Andover. Our room looked out onto the courtyard and one issue I had was that people were playing basketball at 2 am in the morning, which was challenging when trying to sleep. Other than that it was a perfect stay.

Brett, 3 đêm nghỉ cùng gia đình, thg 9 3, 2021

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please address our concerns

The first floor room we called two times the day before and the day of was not made up on our arrival thus we has to transport all our gear to the second floor. the elevator cabs were filthy Smoking should not be encouraged at every entryway. need a dedicated smoking area away from the building. Very dog friendly thanks for that!!!!

Nathan, 2 đêm nghỉ cùng gia đình, thg 8 27, 2021

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The couch was ripped up and disgusting looking. You could spend what we were charged for a day there to get a new one. The hallways smelled like chef boyardee, weed and poop.

Brigid, 2 đêm nghỉ cùng gia đình, thg 8 25, 2021

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Furniture linen old property not to clean

Cynthia Maria, 1 đêm nghỉ cùng gia đình, thg 8 24, 2021

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The pull out couch was disgusting. Stains and food crumbs all over the mattress. When I went to the front desk to tell them the situation, he told me to put extra blankets over the mess as a solution. Unacceptable.

Jennifer, 2 đêm nghỉ cùng gia đình, thg 8 20, 2021

Nhận xét từ khách hàng thật của Orbitz

Room space, business center, pool, and grill area are great. The only issue I have is people let their dogs do their business on the walkway and just leave it. I love dogs and have mine here with me, but I clean up after him. If there isn't a way to enforce owners to clean up, then the property should be doing it.

Karl, 23 đêm nghỉ cùng gia đình, thg 8 8, 2021

Nhận xét từ khách hàng thật của Travelocity

The basketball court, pool and exercise room were nice. The 2 king bedroom suite is nice for the whole family to be able to stay together. The elevator needs a good scrubbing. The beds were comfortable, the staff was pleasant. We will stay there again. It's our go to place.

2 đêm đi nghỉ cùng bạn bè, thg 8 5, 2021

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Awesome

Wonderful,peaceful, relaxing stay

28 đêm đi công tác, thg 7 25, 2021

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