Royal Hideaway Playacar All Inclusive - Adults only

Lovely staff, better than average food, clean rooms. The A/C in the rooms is not fantastic, but adequate. The music by the pool was a bit much and encouraged some other guests who perhaps should have been in Cancun to be a bit too rowdy. The restaurants were impressive – especially the pianist!

3 đêm kỳ nghỉ lãng mạn, thg 6 3, 2021

Nhận xét từ khách hàng thật của Orbitz

Most unusual problem that I don't know how we could have avoided. A/C sucked pretty much everywhere. Our room never really got cool. Asked twice and staff responded politely, but nothing changed. The dinner's were all indoors no options and pants required for guys, but temperature pushed into 90's so just a terrible situation. I'd suggest Expedia de-list Royal Hideaway Playcar forcing management to address. The staff were great and everything else as well, but without working a/c's Mexico resorts just ain't right.

6 đêm kỳ nghỉ lãng mạn, thg 6 3, 2021

Nhận xét từ khách hàng thật của Expedia

My husband I took a romantic getaway to Playa del Carmen and stayed at the Royal Hideaway for 7 nights, our first time staying at this property. We travel often so I am comparing past travel experiences to the one we just had.at the Royal Hideaway. As someone who reads every review possible about the property, the guest experiences, customer service, food, activities all the research to make sure our experience is enjoyable. We made our decision to stay at this at this Five Star/4 Diamond resort based on the reviews and the experiences that others had during their stays. I am sorry to say that the experience that we had was not the same experience as posted by many guests that had great experiences and posted positive reviews. We ran into multiple returning guests of the Royal Hideaway who have been staying there many years, each with incredible previous stays and stories about the exceptional service. I feel that for us the Royal Hideaway missed their mark of providing that excellent customer service experience that I read about and listened to. I would like to mention some of the staff that I thought stood out to me and would like to suggest looking or asking for these people: Alberto, The Deck – Antonio, The Grill - Hugo, Bar Allegria – Alejandra, Server at the pool bar – Javier and for activities Carlos & Mercedes.

7 đêm nghỉ cùng gia đình, thg 6 1, 2021

Nhận xét từ khách hàng thật của Expedia

Simply amazing!! Spices was our favorite restaurant experience!

7 đêm nghỉ cùng gia đình, thg 6 1, 2021

Nhận xét từ khách hàng thật của Expedia

We have been to the Royal Hideaway over 13 times. We have taken friends and family another 5. The restaurants and wait staff were amazing. The bellmen have been there for years and were awesome. That was the only good we found. We didn’t sleep one full night. Our room was over 80. We complained and were told we had to run the blower continuously. That just moved the hot air around. We slept by the pool during the day. We only got room service for coffee twice in the seven days. They either didn’t answer or didn’t deliver. Every night but two when we arrived for our dinner reservation we were told we didn’t have one. We started taking our itinerary. The grounds were the worst ever. They stopped watering so everything was dry. My husband picked up three loads of trash in the trees around the serenity pool. We asked to be moved after the first night but that was ignored so we just let it go. When we checked out we weren’t even asked how our stay was. She was quite rude. Sad to say we will never return.

7 đêm nghỉ cùng gia đình, thg 5 22, 2021

Nhận xét từ khách hàng thật của Expedia

The food options were limited due to covid so our 11 night stay was alot of repeat meals. Room service was always late and never correct. Its a beautiful resort and workers are mostly all nice but they could really step up on food options and areas could be cleaned better.

11 đêm nghỉ cùng gia đình, thg 5 19, 2021

Nhận xét từ khách hàng thật của Expedia

I stay @3 years ago and service was gret! I tay from 05-17-21 to 05-29-21 Food was ok, eat at Spices Restaurant 3 times and the flavor was different each time. Covid test was schedule at Villa 2812 and was changed to Villa 2211 without notice.At pool area 2 different guest were playing music on their own speakers plus the one from Hotel. Not relaxing time like 3 years ago. Drinks and room service astop at 11pm, too early.

12 đêm kỳ nghỉ lãng mạn, thg 5 17, 2021

Nhận xét từ khách hàng thật của Expedia

We chose the resort as we wanted a smaller, more intimate resort. Royal Hideaway is just that. The staff was very welcoming. The customer care was superb. The facility and the grounds are well-kept. Susanna, our concierge was super helpful. Hugo, one of the restaurant managers, was amazing, and poured himself into helping us plan a romantic dinner for our anniversary.

9 đêm kỳ nghỉ lãng mạn, thg 5 17, 2021

Nhận xét từ khách hàng thật của Expedia

This resort is a must visit. The hospitality is top notch, the food is incredible, the views are stunning and it is all around perfect. We were looking for a relaxing vacation and we got it. They made the Covid testing so easy that it not even a minor inconvenience. I HIGHLY recommend this resort.

4 đêm kỳ nghỉ lãng mạn, thg 5 15, 2021

Nhận xét từ khách hàng thật của Travelocity

Unimpressed

U

Lyndsay, 1 đêm nghỉ, thg 5 15, 2021

Nhận xét từ khách hàng thật của Hotels.com