When I made our reservations, I chose the VIP option, which I had done for a trip back in August. With this VIP option, in August, we stayed in the Conrad. This time around was not put in the Conrad, that was disappointing. I also was supposed to receive a certificate for a drink in the lounge, but never received it. The rooms accomodation for more than 2 people is quite tight. The drawers offered are not enough as one drawer contains a giant safe. A small pool and the hot tub were open during our stay. There was no service at the pool, which is okay, however we were told we couldn't bring outside drinks to the pool. The drinks we were bringing were non-alcoholic. Then were told by pool employees we could DoorDash, which didn't make sense. This conflicting info was frustrating.