2/10 - Kém
22 tháng 12, 2024
We arrived at reception and were informed no room was available for us even though I had booked and paid in full 3 months in advance. They didn’t even have the decency to call us to let us know in advance.
We were offered to go to a partner hotel “at no additional cost” when the partner hotel was 5km from city center and a 3 star hotel. So basically, they were trying to massively rip us off.
I do understand that mistakes can happen but the way we were treated was simply not right.
Very disappointing for a 5 star hotel we had been visiting for over 10 years.
Audrey
Audrey, nghỉ 1 đêm
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