Richmond Pamukkale Thermal

Not a 5 star hotel

The Richmond Pamukkale claims to be a five star hotel, and even though it may pass the on-paper test nominally fulfilling the criteria, the reality is a different one. The facility looks like it was built in a hurry and is in dire need of a makeover. For example, we could hear the neighbor's TV and our room had a number of faults. The toilet seat was not straight, the cosmetic mirror was not usable, there was not plug on one bedside, the wood panels in the hallway to the thermal pool were rotten. There is no concierge and no hairdresser on the ground. When we arrived, we were not asked if we preferred a twin bed or 2 single beds and were lead to a room that didn't suit our preferences. The breakfast was not partially disgusting, the eggs were totally overboiled and the coffee just tasted horrible. To have breakfast in the room was subject to additional charges, so was the plain water in the room. Besides that, there was no possibility to make coffee or tea in the room, as it is even usual in many 3 star hotels. The dinner was OK and upon request, we could have a vegetarian dish, but in general there was no standard dish to cater for certain conditions, as one might expect in a thermal hotel, which would typically address elderly people. The wellness facilities were pretty decent, although the showers have no possibility to hang your clothes and towels. The only thing that was really outstanding was the massage service and we would recommend it anytime.

Aslihan, 2 đêm nghỉ, thg 1 4, 2020

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Decent

Was a decent hotel. Comfortable, but breakfast buffet a little chaotic--too many people. This is a volume-oriented hotel, meaning they have LOTS of people here. Pamukkale was interesting to see but unless you plan to spend time doing the thermal baths, you can come early in the day form Istanbul and leave in the evening.

abraham, 2 đêm nghỉ cùng gia đình, thg 12 19, 2019

Nhận xét từ khách hàng thật của Hotels.com

We stay at this hotel because of the good thermal pool. Hotel has its own beautiful territory. Good breakfast and dinner. At dinner, water is free, the other drinks are paid. The hotel is about a kilometer from the center of Karahayit, where there are many cafes and shops. Bathrobes and slippers are provided, while towels and disposable pool caps are available in the thermal center. We have stayed at this hotel for the second time and plan to come again. Poor soundproofing in the rooms. Ми зупиняємося в цьому готелі завдяки термальному басейну. Плюси: Своя впорядкована територія. Гарний сніданок і вечеря. На вечері вода безкоштовна, інші напої платні. Готель знаходиться приблизно в кілометрі від центру Карахаїта, де є багато кафе і магазинів. Гостям надаються халати та капці, а у термальному центрі - рушники та одноразові шапочки для басейну. Ми зупинялися в цьому готелі вдруге і плануємо приїхати знову. Мінуси: Погана звукоізоляція у кімнатах.

7 đêm nghỉ cùng gia đình, thg 12 11, 2019

Nhận xét từ khách hàng thật của CheapTickets

Very well trained staff. Great thermal pools. Indoor pool is a little too small for the size of the hotel. Out door pool is excellent, but not warm enough for the winter months. Meals were exceptable, no complaints. Excellent salad bar. Staff at the restaurant was superb. We'll go back for sure.

2 đêm nghỉ cùng gia đình, thg 12 10, 2019

Nhận xét từ khách hàng thật của Expedia

Great Hotel

francisco, 1 đêm nghỉ, thg 11 17, 2019

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This is a typical tourist package hotel filled with too many package tour tourists, therefore hotel is stretched for staff to service people. Check in took too much time, the goof served at dinner was low quality. The aircons in most of the rooms don't work, so the service guy came after 3 calls and then since he could not repair, he replaced with a fan :-))) had no option but to take the fan. Even the fan was not working, so had to be replaced!!! The pool was over crowded with people. Reception staff could surely be more polite but they are stretched. Overall a bad experience.

Deepesh, 1 đêm nghỉ cùng gia đình, thg 10 27, 2019

Nhận xét từ khách hàng thật của Expedia

This was the worst 5 star hotel I have ever stayed in . It was like a motel the rooms stunk like they have never been opened , we we very disappointed

1 đêm nghỉ cùng gia đình, thg 10 21, 2019

Nhận xét từ khách hàng thật của Expedia

Hotel is amazing buffets restaurant was amazing But the rooms are old small and disappointing and don’t smell very nice. I upgraded my room to get a decent room but the smell was still bad.

Gigi, 2 đêm nghỉ cùng gia đình, thg 10 17, 2019

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Friendly staff

OK hotel. Many groups of tourists to come. Restaurant is always crowded. Not much choice of food, tasted so so. Room is ok, hot pool is great, staff is wonderful and very very helpful (the highlight of our trip.)

luke, 2 đêm đi nghỉ cùng bạn bè, thg 10 12, 2019

Nhận xét từ khách hàng thật của Hotels.com

Pretty good.

The hotel felt like a stationary cruise ship (which isn’t my cup of tea) but the beds were very comfortable, the thermal pool was lovely and the front desk staff was extremely helpful.

Sachie, 1 đêm đi nghỉ cùng bạn bè, thg 9 29, 2019

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