I was not satisfied with my stay at your facility August 31- September 2, 2024. There were several things at your resort that made my families stay less than pleasant. There were only 2 sets of elevators, each time we took them there was an average wait time of 7-15 minutes. One of them was out of order part of the time we were there. One of my family members got stuck in the elevator, which was very hot with no ac which could have lasting effects on their asthma. We heard from at least two other families that of one of their family members got stuck in the elevator as well. There were German roaches on the property, in other's rooms and in the hallways. One would think with the amount of money your facility brings in, they would be sprayed for and not be an issue on a busy holiday weekend. Another huge disappointment was the inability to get food delivered to our room by any of your on-site restaurants. I feel that with the cost for two rooms for two nights including a 240 resort fee, the least I expected was to be able to get food delivered to our room. My family and I flew 1800 miles to stay with your resort, unfortunately we will not be recommending it or be back.