Westgate Lakes Resort & Spa Universal Studios Area

So the first two rooms were absolutely filthy. Mold, garbage, dirty counters, feces on cabinet, urine around toilet, shower to dirty to go barefoot in. Smelled. Obvious dirt around edge of room. Just gross. We got some help to switch rooms but second was just as bad. I have stayed in 1 star motels that are much nicer. Shabby furniture, sagging beds. Finally after contacting hotels.com we got help and put into a nicer upgraded room that was in a new building. It was very clean and very nice however the first 2 rooms took half of the evening to switch. I would not gamble on this property again.

It was a beautiful view with phenomenal services.

The resort was nice and the service was wonderful. The only issue that we had was the lack of parking. It is a long walk from the parking garage and it was late at night. There should be a phone or service to let them know you need a ride (as it was late there was none). Overall comfortable bed, clean, full size washer and dryer and close to pool (as they have many). Had a quick bite at Drafts sports bar where we had great service and good food at a reasonable price.

I had a great time for my weekend. Everything was close by and there was a lot to do

This was the worst experience of my life. The room was filthy from day one and they never cleaned it. There was pubic hairs in the tub and blood stains on the bed. I reported it from day 1 and after the 3rd day, I was angry and demanded to speak to the manager or I would check out. I was told that the manager was busy and it was my choice to check out for they were to busy to deal with me and didn't care if I stayed or not.. I felt bad for the front desk employee because I knew it wasn't her fault that the coward manager decided to hide behind her. So I called Hotels .com and they also tried to resolve the problem, but again the coward manager hide behind the receptionist and flat out lied about the situation. I ended up leaving that night around 10:30 pm and got a room at Caribe Royale Hotel. Now that's a real hotel that treats you like you're important. I should of booked there to begin with.. I was promised a full refund and , of course I never received it because they again lied about that to. It wasn't worth fighting for especially when they're just there to make a quick buck and could care less about their guest. I will never again book another night there and will discourage anyone from doing so. I left my name on this because I'm not afraid to tell the truth about this place. STAY AWAY!!!!! I'm betting they don't post this. Oh well that is life but really this is a really bad nasty dirty place.