6/10 - Tốt
18 tháng 11, 2024
Poor hotel service from front desk.
Don’t fall for the pictures. The resort looks fancy from pictures but it really isn’t. First of all we were all checked into our room and within the first 10 mins we noticed the flush was working weird and the door in the bathroom was completely jammed and broken. We called front deal for help and they sent over a maintenance guy to fix it instead of just accommodating a new room for us. We waited almost 30-40 mins for maintenance to show up only for him to try fix it for an hour and then leave and then come back to work on it for another 45-1 hr. We had dinner reservations and had to ask for a new room immediately as we were so tired from our morning flight and just inconvenience from the hotel staff and the room. The manager called to make sure we were all settled in our new room but by then we had experienced 2-3 hours of disruption, inconvenience & lack of rest. The tidiness is below average and they don’t really provide any special amenities. The restaurant is average too. Overall we weren’t happy and won’t return back to this resort.
Sakar
Sakar, nghỉ 3 đêm
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