Eurostars Grand Marina

Service not great. Front desk was friendly and attempted to make amends but could have done better. 1st, hair dryer in our room didn’t work. No big deal, they brought up a new one. 2nd I don’t normally have to call front desk for anything but we had called 3 or 4 times for some reason or another and it would ring for at least 5 minutes each time before anyone e would answer. Then we ordered room service the last night we were there. They said it would be delivered in 30 to 40 minutes, after 90 minutes we had called to see where it was and they hadn’t even started it. It wasn’t busy in the restaurant t because we stopped by on our way up to our room to place the order and they told us to call from our room. 🙄 it took a The 40 minutes to get our order for a total wait of over two hours when we needed to get up for an early flight out. Got the food (fish and chips) and the fish was ineatable! In top of that, there was a very loud party going on in the room next door. While checking out the front desk guy did address the food issue and the party noise but tried to tell us that it was a boat on the ocean right outside near our room. No it really wasn’t. He did Comp us 2 items from the mini bar for our food issue but should have comped us the entire food order.

Excellent hotel and location, right near las Ramblas (5 min walk). Staff were very friendly. Room was very comfortable with an excellent shower & Air Conditioning. Perfect stay. The best hotel to stay in Barcelona!

Very nice and friendly staff. Beautiful and clean hotel with nice view of the Marina.

Our family needed a good place to rest after a very long trip and Eurostars was the place. From the spacious and comfortable beds to the amazing breakfast buffet, it was luxurious.

Staff need training, not 4* staff. Rooms need some TLC, broken lights, plugs not working, shower door broken and floosing. (Room 523) Staff need educated on allergies and some understanding of personal service. Disappointing stay at a beautiful location.