Eurostars Grand Marina

Good location but so noisy, too much noise from the shipping station

Had an amazing time at this wonderful hotel. Please do not be put off by negative reviews. We found the hotel and room to be immaculate. The service from all staff was professional and friendly.

Very good hotel. Great location to BCN centre and port. Also very easy access to get on road to get out of city. Staff very helpful and accommodating. Room comfortable and clean. I would happily stay again and recommend this hotel to anyone.

Unfortunately,we were caught in the middle of the demonstration which was a mile or less from the hotel. It was our second day and we were having our annual trip which means we did everything we could to ensure having a pleasant and peaceful time. The hotel's service was greatly affected by the demonstration i.e there was neither laundry service nor massage service, nor others. Therefore, we decided to call our embassy to get their feedback about the city's matter&they communicated clearly that we better leave the city immediately. Accordingly,we informed the reception that we would be checking out early tomorrow due to the circumstances& we were told to to discuss the matter in the morning since the reservation team were off or something like that. Next morning,we checked out our 3 suites and asked for a full refund for the remaining period since it was not safe to stay in addition to the fact that even hotel's services were affected, but the receptionist wasn't positive at all, but promised to convey our demandsa to the concerned personnel. On the other hand,my friend sent an official email to the hotel and there wasa no response AT ALL while I have personally received an email from a person named Cristina informing me that they cannot refund the booking due to the booking policy and when I replied to her she simply acted with full ignorance. What kind of well-repued 5star hotel deals with his guests like that?

Nice facility