Hotel San Zulian

Don’t book this hotel! This is my worst experience on Hotels.com and in Venice. First, you can’t find where it is! The address on hotels is inaccurate and the phone number isn’t correct either. Second, you either get no service or with an attitude. They are so condescending like we don’t deserve their service. There is no way to reach them by calling from the room because you won’t find out how and no one will answer it. And when i went to front desk by myself ask for extra blanket, no one is there. By the way, there’s no heating if you come at winter time and the AC is ancient and not working. When we checked out and try to store our luggage for just two hours, they front desk just told me no and without a sorry. And says the hotel is “closed” for something so he can’t do that. I understand if there’s anything serious, but they just said no and even don’t tell us beforehand. They are plenty of hotel i can choose and if they just told us beforehand, I could simply choose another one. Instead, they tell you when you really need the service. After i demands an explanation, then the guy said he’s sorry and no alternative plan for the guest. What kind hotel does that on earth? Do they just feel we are not enough for their respect or because we are two Asian so we are fine with whatever they put up? FYI, the breakfast is limited with choices and table room is tiny. And the cleaning is not through.

Despite this city being in a warm wet environment, the room had no net covers for the windows to prevent the mosquitoes and the aircon didn't work. When I say Mosquitoes, I mean hundreds of them, we were covered in bites. That aside, if you can survive that, it's in a decent location near St Mark's Square, just let down by a small investment in net covers for the windows.

The room was good and well furnished.

Location was great! It's between San Marco Piazza and the Rialto Bridge. It is near restaurants and a store that sells water and various snacks. Free wi-fi and breakfast. They will make you a cappuccino if you request it. When we checked in, we had to pay the extra tax in cash. I found this a bit shady, since I put that cost on my credit card in Rome.

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