Tru by Hilton Rocky Mount

Pleasant surprise. 1st time staying at a TRU property. Will definitely repeat.

Mark, 1 đêm nghỉ, thg 8 24, 2021

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No shampoo, noisy air conditioner, breakfast OK

Michael, 1 đêm nghỉ cùng gia đình, thg 8 18, 2021

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Room was not as clean as other Tru hotels.

1 đêm nghỉ, thg 8 9, 2021

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Disappointed

I booked through Hotels.com, but was charged again by the Hotel, as well as charged with $50 for incidentals that we did not use. We checked in, but they’re records showed us as a no-show. To their credit, they appear to be trying to rectify this, but the charges still show as pending on my Amex. We checked in on 7/28 for one night.

John, 1 đêm nghỉ cùng gia đình, thg 7 28, 2021

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Unsafe and Dirty

Terrible experience at this hotel. The place was filthy, with loose hairs everywhere in the bathroom and stains on the pillows. If that wasn’t bad enough, we had a random stranger walk into our room while I was in there with my family. Spoke to the front desk and she told it that she is trained not to have to ask guest for ID before giving them to a key to the room they say they are staying in. I felt completely dismissed when I was speaking with her as she told me that is the directive of her manager. She did not seem to care about the safety of her guests. We felt completely unsafe at this hotel and if that is the policy, we will definitely never go back. Filed a complaint and it has been 6 days and still no call back from the manager or Hilton.

1 đêm nghỉ cùng gia đình, thg 7 25, 2021

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Love the TRU

TRU now my go to hotel brand! Stayed at several different hotels on my last trip and TRU knows how to do it right

Jay, 1 đêm nghỉ cùng gia đình, thg 7 24, 2021

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Disappointing

We were passing through for one night. This chain usually is quite good. This was a disappointment. The lobby is beautiful, the decor is fun and lively. Check in was quick and without issue. The room was less than what we expected. Crumbs left on the lower shelf of the night stand and the platform bed. The entire wall that housed the entry lights, desk lights, tv and chargers units were all on the same circuit. Meaning if you wanted to watch TV or charge your devices you had to deal with 2 bright entryway lights on. Definitely not good planning for this hotel. On a positive, the beds were sift and comfy and the shower was clean with good water pressure. Its a shame. This is a new hotel but within a matter of a few years this will be a run down. The employees and management need to take pride in their location. This is not a location we'd choose to stay in the future.

tifannie, 1 đêm nghỉ cùng gia đình, thg 7 21, 2021

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Check-in was a little odd. Not sure what was going on but desk clerk seemed very agitated and was a tad snippy. In the middle of checking me in had to stop and go outside and told another clerk to finish checking me in. A few moments later she came back in. Told the other girl she would finish and as I waited for room key a police officer showed up. Something must have happened that frazzled her. But other than that the stay was great. Very clean room and comfortable bed.

Bohdanna, 1 đêm nghỉ, thg 7 20, 2021

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Reception area

Loved having the pool table

Barbara, 1 đêm nghỉ cùng gia đình, thg 7 18, 2021

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Nice Hotel/Great Staff/Improve maintenance please

Nice hotel! Friendly staff. Surprisingly, the tub/shower had some type of rust or burn stains and it appears some stickers had been removed from the doors on the 2nd floor, leaving residue… This is an easy fix. A hotel as new as this one should be spotless. Replace the tub if necessary to avoid reviews like this one. The toaster at breakfast was also not working…again, an easy fix!

2 đêm nghỉ cùng gia đình, thg 7 9, 2021

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