NH Köln Altstadt

Amazingly helpful lady member of staff, booked us into our room early as we had a long day ahead, gave us loads of things to do and places to visit

This hotel is the worst I have stayed for a long long time. At least one of the reception staff is extremely rude and abrupt, Whilst discussing this with the manager she stood smirking the whole time. Clearly there is a reason that the manager has no wish to deal with this as other reviews mention this frequently. The room service is diabolical, hot chocolate wasn't even lukewarm, cups were cracked and chipped. Only ordered room service as there is no kettle, cups, tea or coffee in the room. A male member of staff tried to help by bringing us a pot full of hot water...not sure what we supposed to make a hot drink with never mind put it in to drink! You advertise this hotel with Air Conditioning. It is extremely warm and is regulated by head office, there is no option to change the temperature so there is no controllable air conditioning in the room at all. You state they have a pillow menu. Reception said they do not have a pillow menu. Pillows provided were horrendous we had to put towels and clothing underneath to get any support. You state there is a health club, this is a joke. A health club implies there is a health 'club' worthy of external members/subscriptions. There a couple of weights type stations (home standard) and a dilapidated treadmill. A sauna and some sort of shower area, NOTHING ELSE. We were only there two night and would never go back. This hotel charges premium prices and has very little to offer as a comfortable hotel never mind a 4*

The carpet never change for long years plus so dirty and smelly. No air vent in bathroom. No cattle or tea or coffe in hotel . No free parking . I wouldn’t give 1* to this hotel

location is good amentities is normal most of the hotels has kettel

This was great hotel for an overnight stay. Great location, close to great shopping and lots of restaurants. Our room was spacious, clean and very comfortable. Breakfast was delicious and offered plenty of options. Unfortunately the front desk is lacking in customer service. I felt unwelcome and uncomfortable. Even though I couldn’t even get a simple smile from the front desk staff, I would stay here again :)