6/10 - Tốt
28 tháng 8, 2022
Hotel was quite nice, room spacious, well appointed and conveniently situated off the highway and walking distance to Cape Town International Convention Centre.
Full Continental Breakfast with great views. Fairly nice dinners.
I'm a diabetic on insulin injections and on booking requested for a fridge in my room.
On arrival the manager in duty assured me the syringe would be kept safely in the deli fridge next to reception. The syringe was placed in a freezer overnight, and froze the ice-brick in the med-pack solid, thus deactivating the medication.
I was rightly upset and they put me in a potentially dangerous medical situation.
When I asked them to arrange for a replacement syringe while I went to my conference they called the manager on duty.
This manager happened to be very same manager who booked me in on arrival, and assured me staff have taken care of guests medication on many a occasion, who then went on to insult me and basically blame me for their staff's incompetence and that I was lying that the ice-brick was frozen solid, even though the deli lady attested that the syringe had been taken out the freezer and the reception staff attested to that the ice-pack was frozen.
I had to fight to leave my prescription at reception and for them them to replace the syringe.
They did refund the cost of the syringe but I had to go out after a full day to find a pharmacy to replace my meds.
This manager's behaviour was uncalled for and made my stay unpleasant.
IRENE
IRENE, đi công tác, nghỉ 3 đêm
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