Great Victoria Hotel

Room 107. Disappointed with blinds, let a lot of early light in. Only nets in the bathroom and opposite the workmen working on St Georges Hall. Cistern faulty.

We were allocated room 107, directly above the function rooms, and could not be moved as hotel full, so had tocope with loud music until 1am on 2 out of 3 nights. The shower mixer not working, so water cold or SCALDING HOT. Reported, but not fixed. Groaning plumbing (yes, really) Receptionist friendly, but not able to effect any changes. Room size generous, but the boutique refurb already showing signs of wear. Not likely to use this hotel again

The room was incredibly hot, with no fresh air. Bathroom tub was broken and moldy. Room stunk like smoke. We called front desk and they came 45 min later with air spray and a broken portable fan. Would not recommend this hotel. Woman at front desk at check in was nice.

Nice friendly welcome at reception gave us all info required, lovely clean spacious room modern styling .....great overnight stay

We were staying at the hotel with friends before visiting a birthday party. Check in was fine, and although the bathroom was dated and needed some TLC the room was conformable and smart. What really let the hotel down was the hotel restaurant. The restaurant staff did not have accurate information about how to use 'Tastecard' and the steaks were poorly cooked. At breakfast we asked for English breakfast tea bag, and were told we are shut now - 10 minutes before the end of service. This hotel has got real potential with a bit of investment in customer service.