Sonder l The Witherspoon

One of the Worst Stays and Customer Service

I have stayed in hundreds if not thousands of hotels and airbnb's throughout my personal and business travel life. This was one of the worst stays I have ever had in a hotel or airbnb. The issues themselves were bad, but were fixable if Sonder cared. The customer service from Sonder was embarassing and atrocious. The check-in process was not nearly as seamless as I'd hoped, and when we had issues, we could only resolve them through an online chat, which took 30 minutes. Once we got into the apartment, it looked very different from the pictures. Every hotel and airbnb uses some camera trickery, but this was taken to a new level. The bedroom literally was just the bed. There was maybe 1 foot around the perimeter to walk around it. The living room was miniscule, and there was very little space to move around the apartment. There are no dressers or places to put your clothing. The worst issue was the noise. When I walked into the bedroom, I saw a noise making machine on the nightstand, and a sign that said "we have left this machine and ear plugs in case there is noise." This was an indication that they knew there was an issue. Immedialtely we started hearing this awful buzzing noise coming from building machinery outside. It lasted our entire stay. This was all bad, but the worst part was Sonder's service. When I raised these issues, they said they had a "noise disclaimer" and that there was nothing they could do. Would not move me, not refund me, nothing. DO NOT STAY HERE!

Matthew, 2 đêm nghỉ, thg 8 20, 2021

Nhận xét từ khách hàng thật của Hotels.com

Nice way to stay

Clean, comfortable space. Check-in was as easy as typing in entry code and contactless setup is great. Everything was well kept and the ready to cook (except the food) kitchen was a nice plus. Definitely recommend for multiple day stays. Be ready to download some apps to use the tv as there are no included channels.

Alaric, 2 đêm nghỉ cùng gia đình, thg 8 19, 2021

Nhận xét từ khách hàng thật của Hotels.com

Great location

We had a great stay at the property. Location was ideal for our trip and the property appeared new, clean and well maintained. My only complaint was that on one occasion, we could hear some random person yelling from the street (we were at the 9th floor!).

Stephen, 4 đêm nghỉ cùng gia đình, thg 8 7, 2021

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No one on site-

There’s no one on site and you need a code through mobile app to get into the building so if you arrive a few minutes before your scheduled arrival time you don’t get in the building. You don’t even get in the lobby. Everything has to be done on your iPhone and through an app. At one point I was locked out of a internal back room so I went down by mistake. End up having to walk all the way out of the building around to the front of the building to get back in. One of their flaws in their system is that your passcode is only good for up until your reservation is over so if you don’t leave in time and you go over your code is expired and you have to get a new one which is real hassle. That being said the rooms were spacious and clean very bright to bring your sunglasses but it was the overall relaxing trip

Joe, 2 đêm nghỉ, thg 8 7, 2021

Nhận xét từ khách hàng thật của Hotels.com

Very comfortable stay

3 đêm nghỉ cùng gia đình, thg 7 25, 2021

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Apartment style accomodations.

The property was centrally located and well maintained. The apartment style room was well maintained and stocked with the basic items. Checking in was easy as it was per code for every door that was texted to me. I did not account for checking bags the final day at the hotel as this is not a hotel and an unmanned property so be cognizant if you are spending your last day and wanting to keep bags somewhere. They did text me options the day before check out regarding locations around the city i could find lockers at-which was too late as i had moved up my departure time prior to this, nor would i have travelled to lockers to use. The vent near the front door leaked water and created a puddle and the bedroom only had a small lamp and no overhead light- those were my only issues.

2 đêm nghỉ, thg 7 25, 2021

Nhận xét từ khách hàng thật của Hotels.com

Great modern space.

The hotel itself was beautiful- brand new appliances, bright space, centrally located. The lobby smells amazing, and the use of a code to enter both the hotel and the room was very easy. I found the air circulation a bit loud, but otherwise we slept well. Parking is definitely tricky- $14 overnight nearby but we had to move the car by 6 am so as to not pay for the whole day once again.

Dominique, 3 đêm nghỉ, thg 7 12, 2021

Nhận xét từ khách hàng thật của Hotels.com

Absolutely wonderful location and very nice apartment. Note that the location is in the middle of a street party scene, so the Saturday night revelers kept us up a long time.

4 đêm nghỉ, thg 6 26, 2021

Nhận xét từ khách hàng thật của Hotels.com

Great place to stay. Very comfortable clean and upgraded. Had a minor issue that was addressed immediately by Sonder. Definitely will look for their properties in future travels

2 đêm nghỉ cùng gia đình, thg 6 15, 2021

Nhận xét từ khách hàng thật của Expedia

I enjoyed my stay at Sonder. It's remarkable what good design can achieve with small spaces. The place was clean and felt posh. My only complaint was the loudness of the AC system. Not sure why it is so loud - though after a while you do get used to it.

2 đêm đi công tác, thg 6 2, 2021

Nhận xét từ khách hàng thật của Expedia