Gold experience was great. Recently renovated room and floor was great. Two separate vanities in the bathroom was incredible. The included breakfast was fantastic with fresh fruit, espresso, pastries, and a variety of hot options.
Hotel location is very good. About 10min walk to a number of subway stops. Very short walk to the Riverwalk, Magnificent Mile, and Millenium Park.
Negatives: the un-renovated floors definitely show their age, and a few ice makers on different floors weren't working. The hotel also charges $100 early check in fee if you check in before 4pm. While I understand this for very early check in (say before noon), checking in when the room is ready at 2 or 3pm seems unnecessary. Thankfully we were able to avoid this. Finally the "Urban Experience Fee" of $25 a day seems excessive but I guess this what most hotels are doing these days.
Overall: great time with the gold experience in a renovated room with friendly staff and great location. Would visit again.