Residence Inn by Marriott Houston Willowbrook

We were disappointed to learn about an additional parking charge at check in. We had ourselves and our children so with two vehicles it was a little steep for an already expensive accommodation. We were further disappointed that the bagels and such at breakfast were stale. The room was clean and the hotel is in very good condition.

Had to turn on heater. This set off fire alarm in room. Then the smoke detector kept going off. We had to take off ceiling to sleep. Told front desk staff next morning and she had them replace with new battery. When we returned from business it was beeping again. We had to take off ceiling again. No comp for loss of comfort and trouble. Apologized.

Everything was well excep for construction

We stay fairly often and have never had a parking charge-so that was new....and we weren’t told there was a charge... Clean hotel, they are redoing it so there was some renovation dust, but that is expected. Overall it is a clean, economical hotel.

It was a very friendly welcome clean room and nice and quiet. I very much so enjoyed my weekend

Hotel is looking a bit tired. General condition of the facility is needing an upgrade. Staff very helpful and friendly but work needs done

Staff were very helpful and professional.

My stay here was nice. The staff made the stay good. They were friendly and helpful.

Convenient location, but the pool was not available for the entire time we were there, and on the day of our check out they closed the breakfast before we could eat. When we questioned the staff we were told that weekdays they closed 30 minutes earlier than on weekends, which was not posted in their literature or told to us at check in.

Substitute hotel as original hotel not available - reason not known - not Hotel.com's fault. They (Hotels.com) called and got me rebooked. This property was okay. It was a little dated. Otherwise, staff was friendly, and was clean. Did the job.