Holiday Inn Express Hotel & Suites Memphis Southwind, an IHG Hotel

This hotel made me decide to never stay at another Holiday Inn Express. I don’t know where to start! *the entire 3 floor smelled of constant marijuana smoke * witnessed 2 people smoking cigarettes in the hallway * the shampoo and soap were terrible and not what they were labeled *asked for 2 days to have room cleaned, never happened * the man at the desk was not helpful or friendly at all * the carpets in the hall were filthy and everything smelled bad

The staff was super friendly.

Severely reduced services due to Coronavirus. Front desk did not give us correct information about refreshing room, breakfast, etc. We requested fresh towels but did not receive them. Otherwise, room was modern and well fitted, everything clean and in order. Parking is very tight, watch out for light poles!

Very disappointed. We have stayed before but after this time we will not be staying again. Our room door didn’t shut all way. They were nice and gave us a different room. However, our new room the lights flickered, tv was crooked and the remote didn’t work half the time, towels were dirty, the carpet had a huge white stain, the bed spread was torn and there were feet marks on the sheets.

Holiday Inn has an excellent rate with n when it comes to cleanliness. However, customer service is a big deal when it comes to me. The staff was very rude when it was time to check in they will make you wait until 3:05pm when check in is at 3:00pm. They are never at the desk they are always in the back room. They internet went down and the front desk clerk said she couldn’t check me in and that I just need to “request a refund” With and attitude. I explain why I needed the room and couldn’t request a refund. They threw me in a room and the tv didn’t work. They also beat on your door way before check in time like 8am and check out is not until 11am. This have happened to me twice and I will not be returning here! Horrible staff!!! I would give this hotel a 0 if I could!

The rooms were very clean. The front clerk was very friendly.

Hotel was extremely clean to my satisfaction. Afternoon staff was just there..Evening and morning staff was very nice.. Beds and room were clean and comfortable. Air conditioner about froze us out...

Hotel is very nice overall. I apparently came through at one of those bad times. Checked into a room and the light around the mirror was out. No light to shave or for my companion to apply makeup. Also the microwave oven was filthy. I looked like an enchilada exploded. We were moved to another room, and left for family visits. When we returned at 1:00 am the electronic key didn't work. After an extended time in the lobby, after being told no other rooms were available, we were placed in another room across the hall from the room we had been transferred to where all out belongs were locked in. We waited in the temporary room (that was not available because they were all booked up) for another hour or so until a manager could come in. The manager came in finally and she was able to get the door unlocked. We finally got to bed about 3:00 am. I think all this is a lot. This is a good hotel, just needs better management. Good management with a well trained crew would know about anything that is wrong in all rooms because a well trained crew would be reporting things like outages, and a good crew would never leave a room without thoroughly cleaning. Also, someone should be checking behind crews, or at least having them think that random checks by management are standard. Thinking about applying for management job at this hotel.

The staff is always friendly, courteous and professional. The housekeeping staff ensures that your room is at the highest quality of clean. The prices are reasonable and that is why I recommend to family and friends.

I always stay here when I come in town. Little things such as the bathroom lighting mean a lot to me. The staff was also super friendly.