The Ritz-Carlton, Santiago

Location was good. Hotel was clean, rooms were spacious, and breakfast was very good. Unfortunately, it felt like the staff was not particularly informed as to transportation options to the airport, directions, etc.

This is definitely NOT a five-star hotel. The room looks run down. The tub in the room (an executive suite) was rusty and had hair in it. The sink and the surfaces look stained and dirty. The service at the bar was unbelievably slow, even when there were not many people at the bar. On the positive side, the staff was very polite and there are many restaurants in the area. Overall, this hotel experience was very disappointing.

Beautiful, Excellent staff, wonderful Spa, and a great location.

The service and staff were outstanding. Loved the club lounge!!

Beautiful Ritz in a nice part of town. Very impressive staff. Would you expect anything less at a Ritz?

This is a decent property but not great. We had no hot water pressure for either day and the rooms were a little less plush than many other RC properties. The staff was good though!

Great location right by metro station. Hotel is nice. Breakfast service was slow and eggs had shells!

Staff not great and quite rude Things didn’t work like spa and lift

Excellent hotel in a great location. Only bad experience was one morning where we went for a later breakfast and there was very little food available at the buffet, with still 1 hour of the breakfast service still to run.

Beautiful hotel The rooms are large and well appointed. The roof top pool and hot tub are impressive and the gym is great