The front desk people were, as always, fantastic. Faith, Kiyerra and Marco were so helpful, professional and accommodating. I can't say enough about them. Really and truly. We adore Joe Jackson as well. He's always hospitable and willing to go the extra mile. We feel so great about staying at this hotel. Our friends tell us over and over that we simply must try to Fairmont Claremont due to its elegant and historical setting, etc., but we have no interest in staying anywhere but the Residence Inn when in Berkeley. It's great in every way, but the staff make it even better. And speaking with Faith the other day reminded me that the culture there is high-touch and very human. I love that.