Best Western Heritage Inn

The room was dirty- enough that it bothered my friend's asthma. When we complained, the first thing the staff did was to remind us that the room payment was non-refundable, instead of trying to provide customer service. We left & did not use this facility.

3 đêm đi nghỉ cùng bạn bè, thg 4 24, 2021

Nhận xét từ khách hàng thật của Expedia

So so stay

Front desk gentleman was very nice! The lady who was training him though, was rude and cold. She was demeaning to him and unfriendly to me. Going up stairs with my luggage was a hassle.

Cora, 2 đêm nghỉ, thg 4 23, 2021

Nhận xét từ khách hàng thật của Hotels.com

So gross paid full price no refund from here for a new hotel because It was to dirty to even put a finger on the

1 đêm nghỉ, thg 4 19, 2021

Nhận xét từ khách hàng thật của Orbitz

Bed is pretty firm for being a pillowtop. The thermostat wasn't working so I couldn't change the temp in the room. The tv remote did not work. The wifi is horrible. None of my family's devices would connect while we were there. The staff was neutral. They weren't rude but they weren't friendly either.

2 đêm nghỉ cùng gia đình, thg 4 16, 2021

Nhận xét từ khách hàng thật của Expedia

Good location but little hard to get too. Not well marked. Ice maker broken. Furniture in terrible condition. Very beaten. Tv remote missing from room. Replacement did not control the tv and we had to ask for another.

2 đêm đi nghỉ cùng bạn bè, thg 4 13, 2021

Nhận xét từ khách hàng thật của Orbitz

Very small and dark rooms with thin walls.

1 đêm nghỉ cùng gia đình, thg 4 12, 2021

Nhận xét từ khách hàng thật của Expedia

The hotel looks beautiful, staff is friendly and accommodating, and there’s free parking which is awesome. Here’s the thing, the beds are horrible. They are hard as a rock. All the amenities are shut down due to covid, so there isn’t any silver lining to the fact that your room amenities are of poor quality. Additionally the rooms, or at least my room on the bottom floor of the main building, had walls that were so thin I could hear other TVs being played down the hallways. I couldn’t even talk on the phone without everyone hearing me. The bed was awful, I feel like I’m going to need to go to a chiropractor now just to readjust my back and hips. Overall I wouldn’t recommend this hotel at this moment.

3 đêm nghỉ, thg 4 9, 2021

Nhận xét từ khách hàng thật của Expedia

The floors were filthy and every surface was covered in glitter. There was loud chatting from 9:30am until 2:30am. I'm unsure if it was guests or staff, but it sounded like it was coming from the hallways, and it sounded like a new group of people every 30 minutes. I also stuffed towels under the door because of smoke coming into the room from the hallway.

3 đêm nghỉ cùng gia đình, thg 4 7, 2021

Nhận xét từ khách hàng thật của Expedia

I love this hotel! It’s the best one in town in my opinion for its price. Everything was perfect. The breakfast was terrible though. The only problem was the service! The boss was very nice at first but at the end he was a complete douche noodle

Celeste, 1 đêm nghỉ, thg 4 4, 2021

Nhận xét từ khách hàng thật của Hotels.com

Good stay, just watch out for maskless tweakers.

This hotel is right off of the freeway and has many shops and restaurants in close proximity. There are two different buildings, and we were in the Charleston building, which is across the street from the hotel lobby and main building. Check in was easy and fast. We had a ground floor king room and it was very clean, well laid out and had vinyl flooring instead of carpet, which is really nice. There was a Keurig and coffee, microwave and mini fridge and sink. The TV swivels to be seen from the bed or the sitting area. The black out blinds were awesome, there's nothing worse than blinds that don't keep the light out. There was no breakfast because of Covid, but there were plenty of options, close by. Things were pretty clean. The bathroom showed a bit of wear, but the bed was really comfortable and the heat/ac was efficient. The only bad thing I really have to say is that when I was checking out, there was a couple getting out of a cab and heading into the lobby. They weren't wearing masks and were very clearly on drugs of some kind. I was a bit surprised that they weren't asked to at least put masks on, which made me really uncomfortable. I was glad to be leaving when they were checking in. All in all, this was a good place to stay. Not sure it is worth the price, but would recommend.

1 đêm nghỉ cùng gia đình, thg 3 27, 2021

Nhận xét từ khách hàng thật của Hotels.com