Comfort Suites NE Indianapolis Fishers

This hotel stay was the last of a 5 day trip. It was the most expensive, yet in the worst condition of all. The ceiling was covered in water stains (see photo), the smoke detectors were ripped out (see photo), the floor tiles in the bathroom were loose, the bathmat was stained and countertops were stained as well. At breakfast the following morning, the serving area and tables were not clean.

The staff was friendly. Breakfast was good. The smoke detector was beeping and we had to remove the battery since there was no maintenance on hand. The elevator made all kinds of noise and was not smooth.

Hotel in disrepair. Front desk host said renivotion scheduled for this winter. The staff was great, the location great.

We have stayed at this hotel for the same weekend for the past 4 years. One of the rooms I booked was for my son and his family. We booked a room with 2 queen beds (they have 2 small children). Upon arrival my son told me his room was a king. I told him to go down to desk and see if they could change rooms. The front desk told him that they could only have 2 queens for one night, the next night they would have to move back to a king room! I specifically booked their room separate so that they could get 2 queen beds! I went to the desk later when I got there and was told there was nothing more they could do. I said I was not satisfied and wanted to talk to the manager. I was told that they would have her call me and took my number ( this was about 8pm on Friday night). We checked out Sunday about 10am and I asked when I could expect a call. I was told that the message had been passed on. It is now Monday at 3pm and NO call. From the GM! That tells me that she does not care if we were happy or not! This year I booked 3 rooms just for my immediate family, with other family members booking 3 additional rooms. We will NOT be staying there again! We will take our business and money somewhere that cares!

Elevator out of order. The first room assigned was on the second floor so we had to walk up. The TV did not work in that room. The second room assigned was not clean. The third room was ok but the A/C would never cool the room sufficiently. The front desk employees kept working with us until we had a half way decent room. They did their best to help. This hotel need to be remodeled as soon as possible. For the price we paid to stay there it was very disappointing.