2/10
We did not actually manage to stay at this hotel. We emailed the day before to warn them our flight would not arrive until late evening and ask about local parking, plus advice on where we might be able to eat late at night but did not receive a response. On arrival, we were told that a guest had caused damage to our room, so it was no longer available. When we tried to find out just what the problem was, the receptionist was very vague, so we very much got the impression, given that it was a very busy weekend, that the hotel had allocated our room to other guests. He acknowledged that my email had been received. He said the hotel had tried to contact us to tell us our room wasn't available but I found no record of a missed call/text/email. The hotel had rebooked us into their 'sister' hotel, a Holiday Inn, but that was in a suburb a long way from the city centre. We had specifically chosen the Ahl Meerkatzen because it was in the old city, so we would be able to meet local friends nearby and find somewhere to eat & drink until late at night. By the time we got to the Holiday Inn, everywhere in that area was closed, which ruined the beginning of our weekend stay, as we had also arranged to meet friends at the hotel for breakfast the following morning. When we complained to the hotel, they were unsympathetic, taking the attitude that they had found us alternative accommodation and did not offer us either adequate compensation or a complimentary night's stay for a future trip.
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