The hotel was fantastic, having the pool and sun beds was a real saviour in the Madrid Heat. Room was great, and the complementary snacks on the first night was unexpected and appreciated. Staff can’t do enough for you, and are always smiley and friendly.
Only slight gripe we have is with the reservation of sun beds to outside hotel guests. Whilst this makes sense from a business perspective, some days over 50% of the sun beds were reserved, but weren’t in use until after 18:00, but hotel guests couldn’t use them prior to the booking individual arriving. This just didn’t make a lot of sense, and meant beds were unused almost all day.
But with that minor issue aside, would still highly recommend booking the Hard Rock, and we hope to be back again soon! (It was also a great location for travelling to Mad Cool Festival).