Overall this was the singular most disappointing interaction I have had with hotels.com, and the lack of support from both the hotel owner, as well as hotels.com have convinced me to stop using the service as a whole. I'd rather just book through hotel websites from now on.
To the meat of it-
This ‘hotel’ is not a hotel. It is a BNB. You are literally in a room off of someone’s kitchen or dining room or something similar.
Much like a listing on AirBNB, the property will have charges tacked onto your stay for ‘cleaning’ if you do not ‘clean’ to their expectation.
The property has a unique ‘check in’ which is ‘break into a strange house in the middle of the night’, because there is no check in process. They claim to send instructions on the website, but there were no instructions sent until reached out for more.
Is it a cute house? Sure. But I was trying to book a hotel, not an overnight at a strangers home.