Liassidi Palace Hotel

All good keepupgrade

Check-in at this hotel took a bit longer than expected. When brought to our room, we found out that it was not the Junior Suite Loft that we had booked and paid for on Hotels.com. It appeared to be a regular room with one of the windows that strangely opened directly into the lobby. I went back to the front desk to ask about this mistake and the gentleman told me that my original room was already all booked out (he failed to mention this prior). He told me that the room he put us in normally cost more, although I somewhat doubt this. No views out the other window, just a wall. The gentleman suggested we contact Agoda for resolution or partial refund. We were also constantly woken up during the night to mosquito buzzing in our ear and even found some dead mosquitoes squished against the ceiling, suggesting this was a common occurrence for guests of this room. In the end, I was denied any refund when requested through Hotels.com, but Hotels.com made things right with a coupon for future use. Other than this issue, hotel staff were pleasant, but we felt we had been victims of a bait and switch scam.

Excelente ubicación, Daniel es el mejor, nos atendieron muy bien, un lugar recomendable, lleno de mucha magia!!! Muchas gracias a todos por tan excelente servicio. Hasta pronto!!!

Great location, staff and breakfast but room dated and poor soundproofing from adjecent room.

Beautiful hotel! Staff was amazing too!