2/10 - Kém
13/07/2025
It was the 2nd time we stayed at the hotel after a very positive experience the first time. This we were very disappointed by the service by the breakfast staff and reception staff on Sunday 13th July at checkout. We turned up at breakfast on Sunday morning at 9.55am and were told the breakfast and we could not take food to our room! This was ridiculous as there was full buffet available. Despite the protest front the staff I did take 2 yogurts and 2 pastries and was not offered coffee. At checkout the receptionist reprimanded me in front of my wife and friends as said she would charge me for the full breakfast even though she did not let me take what I wanted but still charged me for breakfast and told
Me exactly what I had taken from the buffet. I would have gladly paid any way not to not let me take what I wanted whe. The food would have been disposed of and the. Humiliate me and charge me full price is not expect from a customer service experience form a Marriott group property ….. I’m very unhappy
Grahame
Grahame, nghỉ 3 đêm cùng bạn bè
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