Hampton Inn & Suites Mountain View

The service was good, the staff was friendly. The negative issues that we had are: Handicapped room was too far from the elevator. Not good for the mobility impaired. The handicapped room did not have a shower bench.We called the lobby and they sent someone to install one. Once installed, the bench prevented us from reaching the installed hand rail in the tub.It was installed at the back of the tub instead the front. The tub was slippery also. When we first tried to call the lobby, the phone did not work. Some of the cleaning staff helped us to get it to work. They went above and beyond to help us.

Satisfied with the room and my stay. My bath tub drain plug had an issue. I notified the same to the staff but they did not get it fixed. Everything else was satisfactory

The room is nice enough, but the door to the hallway wasn't very soundproof and at 3am we were awakened by a group of people chatting loudly in the corridor. Other people walking by were also very audible throughout the night. The breakfast was about what I'd expect at a cheaper hotel like Holiday Inn Express... tiny yogurt servings, three unappealing egg/French toast options in the corner, a couple of cereal options, bagels that had at least been unwrapped, but nothing very interesting. Other Hampton Inns I've stayed at had much nicer breakfasts.

The trip was uneventful and the hotel was good.

Although the hotel and room was lovely the bedding , for me, was not comfortable. The duvet was very heavy and too warm but was the only blanket available. I called the desk and asked if there was a lighter weight blanket available. The man at the desk said no. Also we could not close the heavy drape so had light coming into the room all night. The next morning while checking out I mentioned to the woman at the desk she told me that there was a light weight blanket in the closet. That the man had misinformed me and that tgeee was a 3rd drape begins rhe sheer that closed. It would have been nice to have been made aware of this some way or another