Hampton Inn & Suites Mountain View

Came to watch the 49ers game, the hotel was clean, close to downtown Mountain View, we walked to the restaurants and to the transit to ride to the stadium!!!!!

Excellent location for the Shoreline Amphitheater.

Had some trouble with AC.

They didn’t bother to check the fridge while cleaning before our stay. Checking out was a complete nightmare, I waiting for 20 minutes and tried to find a phone to call someone in the back, there was no bell to ring to get someone to come up front so I just called the hotel from my phone and it turns out the lady working was asleep in the corner of the lobby the whole time. I wish I could get paid to sleep on the job..

The service was good, the staff was friendly. The negative issues that we had are: Handicapped room was too far from the elevator. Not good for the mobility impaired. The handicapped room did not have a shower bench.We called the lobby and they sent someone to install one. Once installed, the bench prevented us from reaching the installed hand rail in the tub.It was installed at the back of the tub instead the front. The tub was slippery also. When we first tried to call the lobby, the phone did not work. Some of the cleaning staff helped us to get it to work. They went above and beyond to help us.