6/10 - Tốt
7 tháng 5, 2023
Day shift customer service/front desk was horrible. I called to make them aware I will be checking in late because I had car trouble. I informed them my sister should already be there to check in. The Front desk staff who answered the phone informed me that eventhough I fully paid the room they will not let me in because it’s after the check in time. That woman firmly told me if I want the night shift staff to let me in I need to call Hotel.com and let them know to notate my account I will be arriving late. She continued to tell me that they can’t let my sister check in either because I didn’t include her name in the reservation eventhough I indicated the reservation is for 2. I never had this type of treatment from any hotel. That staff was determined to put us on the street unless we do what she asked or find another hotel and no refund will be issued either. I was so furious I promised not to set foot in that hotel ever again.
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