Hampton Inn & Suites Houston - Westchase

Horrible service. Manager asleep on job. Hotel is actually been ran by itself. Guest waiting over 30 minutes to check in due to no one at front desk while manager asleep in room. No towels. Had to wait next day of stay to receive towels because housekeeping didn't have any clean one's which cause hotel to run out of towels for the day. Key didnt work 2 first days of stay. Hotel manager very rude. Manager refuse to give me early cancellation refund due to bad services of hotel. Had staff lie to me and hotel.com as if he was in a meeting. The whole time he was sleep. Once manager finally came up front desk with sleeping attire on. He gotten mad at me for calling him out for lying about being in meeting. But really sleep. He told me to get out his hotel. And he states that he's about to go back to sleep. Dont never spend a day here at this nasty pathetic mismanagement of a hotel. Never

I cannot log in the WiFi network and the staff asked me fix it myself !?

Check-in was quick and easy. But, when we got to the room, the room was already occupied. Thank God the people were not in the room. The desk clerk immediately gave us another room. The carpet in the room had obviously been patched and was worn and frayed at the threshold between the bathroom and bedroom.

Overall condition of hotel is not so good. Even though it is face lifted and remodeled, it is still old. The employees and staff were so good. Outstanding service.

Be alert, not a safe place, your car may get broken windows if you park your car in this hotel parking lot. Last weekend, we slept in this hotel, 6 cars had broken windows and were broke in. No one in the hotel is going to take care of this. We are one of these six cars owner, no one informed us until we went to get our car, one worker works in the hotel told us that this is not the first time customer’s cars got broke in. The front desk worker even don’t let us to talk to the manager through the phone, we wait about 20 hours for the manager come back, but the manager only tell us to call our car insurance, this is not the safe area, the hotel is not respond any thing about it. The hotel won’t tell you the hotel area is not safe when you check in, you have take the risk if you want sleep in this hotel, just be aware.

Very good, breakfast was ok. Items were not well stocked, had to wait a bit for some. Pool was good however the hot tub was not working. Room cleaning was a bit late on Sunday as we had already return back to room when they wanted to clean room.

Hotel was nice, staff was very friendly, breakfast was good and location was near HBU. We will definitely be back.

The staff was very friendly and attentive. The room was very clean and rather spacious! The only complaint is the lack of pillows on the bed, we always bring one of our own but use the hotel pillows as extra, however the pillows provided were very small and it made for an uncomfortable night's rest. The location was not bad at all either.

Horrible Customer Service. But the facility, room and cleanliness were all on point.

In town for a conference and reserved 4 rooms for 2 nights. I reserved and paid for suites AND i called ahead to inform hotel of late arrival. Upon arrival they did not have my reserved and paid for suites available and gave us standard rooms. Desk clerk, Jeff, called manager, Brandon, who said he would refund 2 of our rooms for 1 of the nights for the inconvenience. Followed up next day, desk clerk, Evelyn said the suites were then available and arranged for us to move rooms to the suites. Upon check out, again called manager, Brandon to follow up on credit as we did not get what we paid for the 1st night. To date no credit, no follow up. PAID EXTRA FOR ROOMS WE DID NOT GET!