I recently stayed at this hotel, and my experience was average at best. While I understood the property had undergone refurbishment, several issues made my stay less than satisfactory.
1. Room Cleanliness:
Upon entering the room, there were no towels provided. Even after requesting, only two towels were delivered for a group of four. Under the beds, an Ensure bottle was left untouched throughout the four-night stay, and the bedroom floor had gravel. The hallways were dirty, with rubbish in the corridor and wet floors.
1. Room Cleanliness: Upon arrival, we noticed an Ensure bottle under the bed that clearly hadn’t been removed prior to our stay. It remained there throughout the four-night visit. Additionally, there was gravel on the bedroom floor.
3. Check-Out Experience: The check-out process was frustrating. I requested a trolley at 11:15 AM to begin moving items, and the butler was very helpful in loading the car. However, despite this effort and returning the keys by 12:15 PM, I was informed that a late check-out fee would be applied. This felt unreasonable and unnecessary.
The only highlight was the brilliant butler who assisted with moving items to the car and the entertainment team. Unfortunately, the overall experience left me disappointed, and I wouldn’t consider staying here again.