We were a family of 8 staying in 3 rooms, the ac controls were broken in 1 room, and there was no external thermostat, so we couldn’t adjust the ac, the room temp was fixed to 66 degrees. In one of the other rooms, the AC didn’t work the controls weren’t broken but when we decrease the temperature to 71°, the room would not get cold. It was about 76° in that room all the time. We called them to come fix it and they did or they said they came and fixed it, but it didn’t really do anything. Also, the breakfast area is very small for the number of people staying at the hotel. Anytime you went down during breakfast hours, it was always hard to find a seat. And they constantly ran out of stuff. Their breakfast sucked, they hardly had any choices. And they would constantly run out of milk, bananas, cereal, juices, just about anything and everything. They had two elevators, but one of them was hardly ever working so we had to wait a very long time on the elevator to even come down to the lobby. The rooms in general are very, very small and congested, and we had no place to open up our bags and suitcases.
I would not recommend families to stay here although they claim to be fam friendly. My family and I were not pleased. The area is nice because it’s accessible to a lot of the popular spots and just a few blocks from Times Square but if it was up to me, and if I ever go back, I would to stay at another hotel in that very area.