I give my rating simply because, friendly staff, cleanliness was good, requesting extra pillows wasn't hard to get. What was disappointing was the tv wasn't broadcasting local news or live tv. The cable box was mounted to the wall, so was coexed into the Samsung tv, so we had to deal with old tv shows watching samsung tv. We asked for someone to please check the tv or xfinity so we can watch local live tv and broadcasting. They have luggage carts which was nice, and complimentary breakfast 6 - 9 a.m. who ever was making coffee should buy a better filter, it was not pleasant to drink coffee grounds in a 2 - 3oz coffee cup. Overall it was just ok.