Hilton Garden Inn San Diego - Rancho Bernardo

Good place to stay

Great hotel, good central location for all of our holiday functions. Very nice front desk and staff. We were not able to enjoy any of the amenities as we had a booked agenda, would stay here again - next time I’ll being a swimsuit for the hot tub!

Linda, 4 đêm nghỉ, thg 12 23, 2021

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I stay here alot and this time was not enjoyable. I was not told about the construction happening on the 1st floor and I dont like to stay on upper floors. Also, the resturant was closed. The room I did stay in was old and smelled of smoke.

Kimberly, 1 đêm nghỉ, thg 12 3, 2021

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Decent hotel room for the price

Was a nice hotel room. Clean, comfortable enough and provided the accommodations we needed.

Ryan, 1 đêm nghỉ cùng gia đình, thg 11 27, 2021

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Reasons to find another hotel in the area

Pretty poor for a Hilton. Room heater/cooler did not work properly. No bottled water in the room for the coffee maker. $10 to park my care in a 3 acre lot that was available to anyone, guest or not.

Gene, 1 đêm đi công tác, thg 11 9, 2021

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Check in was easy and the staff was super nice.

Hitomi, 1 đêm nghỉ cùng gia đình, thg 9 30, 2021

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Hotel was very clean. The young lady at the front desk was helpful.

Eloy, 4 đêm nghỉ, thg 9 29, 2021

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Great place to stay. Will be good to revive the restaurant.

Paul, 2 đêm nghỉ, thg 9 22, 2021

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I expected more from this hotel chain for the price . Breakfast was not included the towels were worn not plush as I expected the bathroom was out dated & too small. Also, had to pay for parking which the hotels should provide 4 free for their customers .

Gloria, 2 đêm đi công tác, thg 9 19, 2021

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Why we need to pay parking?

Humberto, 1 đêm nghỉ cùng gia đình, thg 9 18, 2021

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Check in was not ideal. App didn’t recognize confirmation number, when checking in at counter the woman at the counter suggested I was visiting to stay on the wrong day. I asked she look up by name, and of course the reservation was quickly located. Keys were provided with room number and that was it. There was absolutely no sense of hospitality, none. When re-entering after dining out for dinner, I was happily welcomed in by another staff member - clear point to remember the first person you interact with sets the tone for your stay. Main parking lot was nice, but seems to need pest control as I walked adjacent to the building on a sidewalk (seemingly active location) and walked thru a spider web. Side parking lot, felt unsafe with some pole lights out. I did not visit the parking garage. Overall the building appeared well cared for in common area spaces. I was concerned for the pipe which supplied the shower head as it leaked; leak must have been present for some time as it was rust colored. As a guests it’s hard to report something such as this leak, because it’s not as if I want to be moved or told ‘I’m sorry’ sincerely it’s shared to be informational so repair is scheduled. I would have shared upon checking out, but the same woman from check-in was at the counter and I was again met with an attitude to make interaction as short as possible.

Kimberly, 1 đêm nghỉ cùng gia đình, thg 9 11, 2021

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