4/10 - Khá
07/07/2025
Negative!
We checked in evening after being at a basketball tournament all day. We had to go back out for another game when we returned at night, we attempted to take showers in the water with cold. When we placed a call to the front desk they responded with that has been a problem on and off for several weeks. I let them know that they never informed us at check-in of this issue. Because of this, my son had to take an ice cold shower after playing basketball all day.
The next morning, I called back the front desk to state that this is a real issue and asked if there were any other options for us another room that may have had hot water. The person at the front desk responded that the only other option is to go over to a sister property and utilize a shower there which was not an option for my family as we were leaving to go to another basketball game. I am very disappointed that this property took our money and and did not mention this issue at check in.
I have made a formal complaint to Marriott.
Than you
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