When I arrived in an Uber, I thought I was at the wrong place. The whole front of the property was a total mess, under construction. I asked the Uber driver to walk me to the front in case it wasn’t the place I had booked. It was! I told the desk clerk I was shocked at the condition of the property exterior, and she said it was noted on the website that renovations were taking place. I hadn’t read anything about it and when I looked on the website after settling in, I couldn’t find the info. I asked her on checkout, and she showed me a statement buried in the policy section about renovations. That should have been stated visibly at the top of the website, with photos so a person could see what they were walking into. I would have never booked if I had seen a picture or read that comment. Hotels should offer significant discounts for that type of issue.
Also, some food and water were left in the fridge from the last guests, and there was something on the rug by my bed, which looked like vomit or doggie dodo. It looked gross but it turned out to be some kind of plant debris that had not been cleaned up before we arrived.
The rest of the property looked decent and the breakfast buffet was excellent, but from my experience I would be hard pressed to stay at this property again, especially because I booked it as a meet up with other family members I haven’t seen for over a year.
