4/10 - Khá
22 tháng 2, 2025
Lots of resort options in Orlando. Look around
Generally, we would stay at a different resort when we travel to Orlando but decided to give the Fountains a try this time. Big mistake. Portion of the resort we stayed in was gutted for construction and an absolute mess and inconvenience. Certainly was not what we were looking for in a family getaway. Every morning construction started around 7am and continued to the evening. Kids were woken up daily to the sound of hammering and drilling, stench of paint and cut concrete. To add to this, resort staff did little to help other than listen, commit to follow ups, and ultimately ignore (including “director level” staff). The exception to this was the housekeeping manager who did her best to keep our unit clean from all of the concrete dust and construction debris. Instead of using the lift trucks, the crew used the patron elevator all day, everyday to move materials up and down with no regard for the guests. The heavy over-utilization of the elevators caused them to break at times and we had to stay up on our floor for hours at a time. Easy enough to take the stairs from the 4th floor but not with all the equipment that comes with having a baby travelling with you. We were not informed the building we were placed in was in such poor condition in advance, and the bottom line is that the building should have been closed until all work was complete. Instead, they chose monetization over the comfort of their guests. Will not return here. Lots of options, look elsewhere.
Ryan
Ryan, nghỉ 7 đêm cùng gia đình
Nhận xét của khách thực Hotels.com
