As we entered we were delighted by the spacious suite and amazing light filled rooms, however, my stay at Placemakr was unfortunately overshadowed by a significant cleanliness issue. Upon arrival, we discovered multiple hair strands in the sheets, which was highly unsettling. Hair can carry bacteria and lice, and this was a major concern for us. We reported the issue, and while housekeeping did come to clean the room, the problem persisted throughout our stay.
We brought this to the attention of management, and they offered to waive our early check-in and late check-out fees as compensation. However, given the severity of the issue, we felt that this did not adequately address the inconvenience and discomfort we experienced. We also tried to contact management to discuss further compensation, but they were unavailable for several days, leaving us with no one else to attend to our needs.
For a hotel that otherwise offers a comfortable stay, I expected a higher standard of cleanliness and customer service. I hope Placemakr takes this feedback seriously to ensure future guests have a better experience.