6/10 - Tốt
29 tháng 11, 2024
Not so great experience at Sheraton FRA Airport
Had a just "alright" experience during my recent stay at the Sheraton Frankfurt airport hotel.
Pros: super friendly and efficient service from all staff: front desk, Flavors restaurant, and porter staff service were all fabulous. Room is large and generally well equipped. Location is great and easy to find.
Cons: Wifi service very much lacking in my room - it only worked well in the lobby at the reception desk, and nowhere else. That's unacceptable gor business travelers. Parts if the room were not clean at dll( very gilthy under sink with big dust mites. Shower was very poorly designed (bad access) and with weak water pressure as well as hard to regulate temperature (either super hot or just cold...). Bathroom is not well suited for handicapped and elderly guests. Sound insulation is terrible if you are staying in a room with connecting doors: could hear my neighbors very clearly.
In summary: cannot recommend the Sheraton hotel at FRA Airport since the "hard product"(sound insulation, bathroom functionality) and the most basic amenities (WiFi, cleanliness) do not deliver - especially at the price point of the standard room rate asked.
Pity for the staff, who are just delightful - but are let down by inadequate room product and basic amenities. A lot of room for improvement, and would not consider to return any time soon.
Ralph A
Ralph A, nghỉ 1 đêm cùng bạn bè
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