Bernini Palace

I had a reservation for a Superior room. It was barely a Classic. Note it does not have the draperies or night stands that all other rooms have in pictures. I also woke up with multiple mosquito bites. Certainly not a 5 star hotel and not what we paid for. Breakfast offerings less than stellar. Very disappointing. Do not know why this review doesn’t fit your criteria to be accepted. I have removed the picture which definitely proves my point. Otherwise I’m not sure why this review wasn’t accepted.

Excellent hotel in Florence. I’ve stayed here a couple times and you can’t beat the experience and the location.

The first room we were assigned was pretty bad. Three steps down to the bedroom. But the light switches were up by the door. Very inconvenient. The dimmer switch for the bedside lamps and overhead light was not working ~ so you had two VERY bright, intense lights directly over the bed. When we complained about this they sent a man to fix but the only thing he could do was fetch a ladder and disconnect the two offending bulbs. The bath tub would not drain until I disconnected the stopper. meanwhile the tub filled two inches with brown water. More complaints the next morning upon which they reassigned us to an upgraded room which was excellent. One bad night ~ one great night!

Great service and an amazing location. The best location in Florence. Great breakfast also. Service was so nice and friendly. Loved our stay there.

Wonderful staff