Best Western Plus Hotel Hong Kong

The general acceptance is ok except the room is awkward size that only one foot between the bed and the window to walk through.

Check-in was a disaster. The hotel is run-down, but you get a lot more space than other typical Hong Kong hotels

All good apart from The bed which was very hard

The bed was like a plank of wood! Everything else was first class.

The room we booked was superior twin. Upon check in, I think we were given a standard twin. The person at front desk argued but the bed is much narrower, and looks different. It is also a accessible room which I have never requested, and it is my least desire to get an accessible room. The room is confirmed and fully paid, why did they not save the room that I have booked?? Is it because we arrived late at night and they have given all the other rooms to other people walked in, EVEN though I have already paid for my room in full. I paid for a superior twin, I should be given a superior twin, not a standard twin. No one ever asked if I want an accessible room. I am very disappointed with the what the hotel has done. I emailed the hotel.com gold team right away. The response I got was "we called the hotel. We are sorry to inform you that we were not able to reach a hotel representative when we called and for us to further assist you with this case", which is not very helpful either. I have booked hotel with hotel.com for over 100 nights and this is the worse experience I have ever got.