Mirador del Frayle

Bathroom towels are in bad horrible condition, poor breakfast (included) choices, bad location

Beautiful view of the city. No air conditioning. They had no services, cable or WiFi. They said for a few hours but it was the whole stay.

I would give the gardener the highest marks, but beyond that, not many more. The grounds and the views from the common areas are gorgeous. The location is not so convenient, you could walk to town but a steep hill and a very narrow street awaits you. The staff was courteous but seemed very limited in what the were able to do. There was no Internet available for the two days we were there si they were limited by that and an apparent lack of flexibility and/or abiliy to help beyond the basics. The rooms were comfortable and large but lacked ventilation, A/C or heat or any sort of view -again, no internet in the rooms so can’t comment on that. Breakfast was good but the times were inflexible. I think they start at 8:30 and even if you ask for an early coffee, you’d still need to wait for regular times. With the beautiful infrastructure they have, they have a lot of untapped potential which I wish they would take advantage of.

Beautiful view, beautiful place, beautiful country and beautiful atmosphere and people

The best thing about this hotel were the views and the external landscaping. The room had no a/c nor any ceiling or standing fans. It was not well cleaned, lots of bug remains and dust along the walls, in the corners and under the furniture. There was no WiFi available in the rooms. To get access to the available WiFi, we had to access the reception area WiFi. That only worked around the reception and main public areas of the hotel. The only meal available was breakfast and that started at 8:30 on the weekend, so good luck trying to eat and then getting any activity done early. My rating would be a Two Star motel level at best. Other than accommodations, the trip itself was wonderful and San Miguel is an amazing place to visit and explore!

Apart from the incorrect information provided on their own webpage as well as the information they provide to Hotels.com, the staff is incompetent and rude. For example, no one will say: Hello! Welcome to our hotel. No one will carry your bags to your room, provide you with the remote control for your TV, provide you with towels for their pool, explain anything about the hours for breakfast, or even provide you with a map of the area. San Miguel de Allende is an incredible place to visit, filled with so many great hotel options that will provide you with the customer service you deserve as a paying client. Mirador del Frayle will gladly take your money but they will make your stay miserable. We go on vacation to enjoy our time - not to battle with employees who make our stay miserable. Don’t choose this hotel no matter how low their prices may seem in comparison to other options. They will absolutely ruin your vacation. You do not deserve that.

Great place to stay , if you looking for a place to rest this is a great area really quiet love the location and the beautiful view from restaurant

Great panorama right from your window on the whole city, but you pay the price: the hotel is on the top of the hill, which means you either need to take a taxi from the centro or climb on very steep streets back. No wifi in the rooms (at least not in mine).

Great hotel Service was great and they go out of your way to help you.

Don't stay here, listen to me ... don't! Girl at the front desk was the rudest and not willing to give any customer service at all. I booked two months before my stay, called when I booked requesting a room that was handicap accessible. Back then they told me they didn't have that kind of room but that they would give me the room closest to the office (front). Once we got there the rude girl said, the only room I have is the one I have you, which was the farthest in the property. I had someone in a wheelchair and the lady did not care. Not only the room was far but was hard to get. It was super small and with a full bed, not even a queen. The tv was old and with a very bad signal. There was no A.C. at all, only an old fan. I spotted a dead scorpion under the bed. We decided it was time to leave. We were in the room for like 30 minutes and were on our way to another hotel. The girl saw me at the front carrying the luggage all by myself and didn't care to offer any help. Once I told her we were checking out, all she said was, ok. Not even offering any suggestions or even asking why we didn't stay. Unless you want an awful experience as mine then stay here, if not, then definitely go somewhere else.