Alma Di Alghero Hotel

very good

Excellent value for money. About 1km from old town Alghero just in front of the beach. Plenty of parking in the streets around the hotel. The bath rooms lack shelves and towel hangers, so all towels and other utems must be..... somewhere.. Not crazy about the colors of the decor; but it is nice and spotless clean

The moment we arrived at Alma di Alghero hotel we were disappointed. While very near the beach, it was behind the main street on an unattractive alley of sorts. Our "Deluxe, Sea View" room overlooked a parking lot with a small "peak-a-boo" view of the sea. We booked last minute and there were no appealing options in the historic center and knew this hotel was a walk to the center, but did not imagine the area would be so lacking in charm. The worst part was the fact that the AC in our room #302 did not work and how poorly it was handled. Upon heading out to dinner we informed the friendly front desk associate Luisa and she insisted that the AC was working but "it can only get so cool when the weather is hot". It was a 90F degree day. I imagine her response was one management coaches employees to give because they know AC in some rooms is unreliable. I explained that we have visited much hotter places with working AC (The Middle East, Africa). I insisted she have someone look into it. When we returned it was not fixed. A kind night manager, Giancarlo let us leave our luggage in our room and sleep in a very basic room with actual working AC, but we still felt like vagabonds. I asked Hotels.com to look into a refund and the hotel rejected our claims. I then called the hotel directly and was treated very rudely over the phone by a Manager, Carla, who told me I occupied two rooms and hung up on me. Avoid this hotel! I imagine the hotel's response here should be entertaining!

Overall a pretty nice experience. The pool was not clean and out of order for the first half of our trip. The beaches in front of the hotel are less than desirable but the hotel is located in a perfect place to drive to really nice beaches in 10 minutes. Staff at the hotel were very accommodating and made our stay very comfortable. The listing says the rooms had AC but our experience was they only had heating. There were a couple warm days that AC would've been nice and despite the best efforts from the front desk they could only get the heater to work.

A wonderful hotel, extensively redone with great service, amazing breakfast, extravagant roof pool, a literally 3-minute walk from the beach... Definitely, go there! Everybody was unbelievably helpful and just kind. When we got there, very late at night, the crib for the little one was already there, which is not, far from it, the case in some five-star hotels! We loved it!