I recently stayed at Homewood Suites by Hilton in Destin, Florida, and I have to say it was a thoroughly disappointing experience. To start with, the room I booked online was switched to a smaller one upon arrival, which was incredibly uncomfortable and did not match the description or expectations set when I made the reservation.
Adding insult to injury, the rooms were not cleaned daily. I had to request towels and toilet paper every single day—something I would expect to be standard without needing to ask. While it's true that the common areas were kept clean and tidy, the lack of attention to the cleanliness of the rooms was unacceptable.
For a brand like Hilton, I expected much better service. The hassle of constantly having to ask for basic necessities like towels and toilet paper, combined with the uncomfortable, smaller room, made for a very disappointing stay. I won't be returning to this location anytime soon.