6/10 - Tốt
15 tháng 12, 2024
Disappointing
I have stayed in over 20 hotels this year and the most expensive booking turned out to be the worse experience. The check in experience was slow. We did a pre-check-in and then had to wait 20 minutes to be physically checked in when the person arrived… the general manager was not able to do it.
For Bar staff could not muster up a greeting between them, no hello… no be with you in a minute…
Guests were offered complimentary cheese and biscuits in the bar… we asked for them as they were not offered by the bar tender. Waited 5 minutes and he said they didn’t have any. Guess what, a few minutes after the offer had ended we say cheeses and biscuits coming out. Mind blowing!!!
Terrible service so we left after one drink. However, the breakfast staff were very friendly.
Tim
Tim, nghỉ 1 đêm
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