The hotel rooms were extremely clean and nice. The young lady at the front desk was very sweet and helpful. Majority of the employees were young, pleasant, helpful and polite. There was only one employee member that was unpleasant and honestly plain out rude. Ironically, she also, appeared to be the oldest of all the employees there. My son and I were at the vending machine and she was pushing one of the hotel’s large industrial sized laundry carts by us. There was more than enough room to go around us. At first it wasn’t clear, if she was even an employee there she was not in uniform. We said, hello—zero response back. She never said, please excuse me these carts can be difficult to move, I need some more space. Instead she rammed the cart into my lower back. My tailbone still hurts 2 days later (no joke). She never apologized even after I made a comment out of shock, “ok, I guess that just happened.” She had no reaction, walked around us to grab another cart that my 6year old son was standing next to. I quickly pulled him away and made an additional comment, “get over here, she hit me with one of those, it really hurt.” Her rudeness continued throughout our 2night stay. My father who suffers from Early Onset, mistakenly, let his Emotional Support Dog out, w/o his leash on. The dog ran right over to us. She snapped around and yelled at my dad, “Sir your dog needs to be leashed.” I expressed our disappointments to the front desk. She felt horrible and apologized.